Frequently asked questions
Quick answers about services, funding and getting started. Still unsure? Call us and we will tailor the answer to your situation.
Getting started
Yes. We work with NDIA-managed, plan-managed and self-managed participants. Tell us which budgets your plan includes and we will confirm exactly which supports they can fund.
Most of the people we support are NDIS funded. If you are not yet with the NDIS we can explain the access pathway and point you to the right help. Private fee-for-service arrangements are available for some supports.
We are based in Hobart and support participants across southern Tasmania. Call us to check availability in your suburb.
Participants, families, coordinators and health professionals can use the referral form on our contact page or call us directly. We respond within one business day.
We support children, young people and adults. Every worker supporting a person under 18 holds current Working with Vulnerable People registration.
After an intake meeting and a signed service agreement, most supports begin within one to two weeks. Urgent needs are prioritised where we have capacity.
Support and staff
Yes. We introduce you to workers matched to your needs, interests and language, and you decide who you are comfortable with. You can ask for a change at any time, without needing to explain yourself.
- NDIS Worker Screening Check
- Tasmanian Working with Vulnerable People registration
- Reference and qualification checks
- NDIS Worker Orientation Module and ongoing training
- First aid and CPR where the role requires it
We have a multicultural team and will do our best to match you with a worker who speaks your language. Where that is not possible we arrange an interpreter.
- Regular feedback from participants and nominees
- Supervision and review meetings with support workers
- Home visits and shift observations
- Incident reporting and continuous improvement
Your plan is reviewed with you regularly. If your goals, health or circumstances change, tell your coordinator and we adjust the roster, the workers or the type of support.
Call, email or use the enquiry form. Complaints are acknowledged within two business days. You can also contact the NDIS Commission on 1800 035 544. See feedback and complaints.
Funding and agreements
All supports are charged in line with the current NDIS Pricing Arrangements and Price Limits. Costs are discussed and agreed in your service agreement before support begins.
NDIA-managed, plan-managed and self-managed participants are all welcome.
Provider travel is charged only where the NDIS pricing arrangements allow it, and only after it has been agreed with you in writing.
A plain-language document setting out the supports we provide, what they cost, how to change or cancel them, and your rights and responsibilities. We walk through it with you before you sign anything.
We follow the NDIS short-notice cancellation rules. Please give as much notice as you can. The exact terms are in your service agreement.
Yes. You can end or change your agreement with the notice period stated in it, and we will help with a smooth handover to another provider.
Still have a question?
Our team is happy to talk it through, with no obligation at any point.